Privacy Policy

Last updated: July 28, 2026

DOMx Online is a service of Specialized Office Systems ("we", "us", "our"). This policy describes how we collect, use, and protect personal information when you use DOMx Online and our websites (domxonline.com and related subdomains).

Information we collect

Account information — your name, email address, and, if you choose text-message sign-in verification, your mobile phone number.
Clinic data — information your dental clinic stores in DOMx and accesses through DOMx Online, such as scheduling information. This data belongs to your clinic; we process it on the clinic's behalf to provide the service.
Technical information — log and device information (such as IP address and browser type) used for security and to operate the service.

How we use your information

To provide, secure, and support the DOMx Online service.
To verify your identity when you sign in, including sending sign-in verification codes by text message or email if you have chosen those methods.
To communicate with you about your account and the service.

Text messaging (SMS)

If you opt in to text-message sign-in verification, we use your mobile phone number solely to send you sign-in verification codes. Message frequency varies with how often you sign in. Message and data rates may apply. You can opt out at any time by replying STOP to any message or by choosing a different verification method in DOMx Online; reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except as required to deliver the messages through our SMS service provider or as required by law.

Sharing

We do not sell personal information. We share it only with service providers who help us operate DOMx Online (such as hosting, email, and SMS delivery providers), under obligations of confidentiality, or when required by law.

Security and retention

We use industry-standard safeguards — including encryption in transit and at rest, access controls, and mandatory two-factor authentication — to protect your information. We retain personal information only as long as needed to provide the service or as required by law.

Your choices

You may access or update your account information in DOMx Online, change your sign-in verification method at any time, or contact us to request correction or deletion of your personal information, subject to our obligations to your clinic and applicable law.

Healthcare Information and Clinic Agreements

DOMx processes patient and clinic information on behalf of its healthcare customers. The contractual terms governing this processing are set out in the DOMx Canada Subscription and Information Management Agreement.

If that Agreement conflicts with this Privacy Policy concerning patient or clinic information processed on behalf of a healthcare customer, the Agreement prevails.

Contact us

Specialized Office Systems
Email: support@denturistsoftware.com